The constant movement of internally displaced persons within the country requires an effective system to coordinate this complex process. It will allow to quickly provide people with decent housing, provide humanitarian assistance, and promote the social integration of IDPs.

The CO Relief Coordination Centre, supported by UHF, is working to create a unified database of temporary accommodation, managing evacuation processes at the local and national levels.

This project has already been introduced in 12 regions of Ukraine, where it was presented to the leadership of regional military administrations and relevant departments.

Interim results of the project implementation:

• Agreements on the resettlement of IDPs already exist in 15 regions of the country;

• 98 people have already been resettled in different regions;

• 47 people settled independently in temporary accommodation centers thanks to contacting the hotline;

• 17 managers to work with internally displaced persons are already working in temporary accommodation centers across the country;

• A series of meetings have been held with potential donors and clusters regarding the arrangement and improvement of conditions in temporary accommodation centers;

• Work is underway to create our own CRM product to systematize work in the regions and provide analytics/reporting to regional administrations and the President's Office;

• An agreement has been reached with the Ministry of Social Policy to collect information on special institutions for the placement of people with alcohol/drug addiction and additional support for the project in the regions;

• Involvement of representatives of IDP Councils in the regions in the project implementation. 4 online meetings were held to strengthen the work of our representatives in the region.

Our mission is to ensure the rapid, dignified, and safe resettlement of IDPs across Ukraine.

The evacuation hotline operates 24/7 and accepts evacuation requests from front-line territories in the Kharkiv, Zaporizhzhia, and Donetsk regions.

From January 1 to December 31, 2024, hotline operators received 29,377 calls and 3,546 evacuation requests. During the mass evacuation from the north of the Kharkiv region, from May 10 to June 30, 2024, 6,237 calls and 890 requests were received. During the mass evacuation from the Kupyansk community, from October 15 to November 30, 2024, 6,174 calls and 2,054 requests were received.

Hotline operators accept applications for:

- Evacuation from the population;

- Social transportation of low-mobility people from the hospital to their place of residence;

- Resettlement from IDPs in all regions of Ukraine.

In addition to evacuation requests, operators advise people on:

- The evacuation process and assistance provided at transit points;

- Internally displaced persons on humanitarian, psychological, legal, and administrative assistance by referring them to relevant institutions or organizations to address issues.

Public awareness is raised through SMS distribution, leaflet distribution, social media, and radio.

The event took place in Kyiv at the initiative of the

UN Office for the Coordination of Humanitarian Affairs (OCHA) and the UN Refugee Agency (UNHCR).

The joint HNRP-RRP presentation emphasized the importance of humanitarian aid, highlighting its effectiveness and the unmet needs. The focus was placed on tangible results, success stories, and gaps that require support for those affected by the war in Ukraine and Ukrainian refugees in 2025.

Yehen Koliada drew the audience's attention to the importance of supporting humanitarian organizations at all levels - from the smallest local groups to national entities. Strengthening their capacity is a top priority, as strong CSOs ensure prompt humanitarian response and swift resolution of requests from populations affected by the consequences of the war.

In addition, the head of the Relief Coordination Centre stressed that humanitarian organizations now particularly need the support of the international community.

"However, we, in turn, can express our gratitude to partners not just in words but through our innovative solutions, expertise, and achievements. I believe that Ukrainian humanitarian organizations can take a rightful place among their global counterparts. We must now actively push the localization process forward so that united NGOs can strengthen the country to the fullest extent," said Yevhen Koliada.